Terms & Conditions

Terms and conditions posted to provide a full disclosure to all participants of Riddle Escape Room. Our desire is to insure the best possible experience for every single person who steps into a Riddle Escape Room environment. By placing an order through the Riddle Escape Room booking service, the buyer acknowledges his/ her complete acceptance, without exception, of the general sales conditions.

1 – PRICES

1.1- The prices that are listed by Riddle Escape Room include a 60 minutes play of our game.
1.2- Riddle Escape Room reserves the right to request an ID from customers prior to allowing entry to Riddle Escape Room.
1.3- Riddle Escape Room reserves the right to modify its prices at any time. Services will be billed according to the rates in effect at the moment the order is placed.

2 – RESERVATIONS

2.1- Availability
All reservations are processed in real time and are subject to availability. The sale will not be considered final until receipt of a confirmation email from Riddle Escape Room with the order number. The buyer’s bank account will immediately be debited through the payment system for the number of services booked.

2.2- Exchange / Cancelations
Bookings cannot be refunded or exchanged unless the booked game is canceled by Riddle Escape Room.

2.3- Game Time
Players must arrive 15 minutes before the reserved time. There are waivers and instructions that must be given. The 60 minutes timer will start running as per the allocated time schedule. After 15 minutes, the operator may refuse to launch the game and without any refund.

2.4- Confidentiality
By purchasing a ticket, buyer certifies that Riddle Escape Room games, components, and puzzles are to be regarded as confidential. Any full or partial disclosure or publication to any third party violates Riddle Escape Room business interests.

3 – METHODS OF PAYMENT

Riddle Escape Room will only accept payment by credit cards through our website booking & payment system.

4 – SECURITY OF PAYMENT AND PERSONAL DATA

Riddle Escape Room has entrusted its payment system to a specialist in online payment security.

5 – ELECTRONIC BOOKING

5.1- Each booking has a unique order number which permits the access to our game.

5.2- The buyer will receive by email a booking confirmation that includes, order number, the exact date, and time of his reservation.

6 – INTERNAL REGULATIONS FOR RIDDLE ESCAPE ROOM

6.1- Riddle Escape Room does its utmost to offer you a game room that lives up to your expectations. However, the order, arrangement and casting of the game

remain at the discretion of Riddle Escape Room and no complaints will be accepted in the case of a modification to the game.
6.2- Riddle Escape Room requires players under the age of 16-year be accompanied by at least one adult, per game room.

6.3- Riddle Escape Room reserves the right to request an ID to verify the age and identity of any person.

6.4- Animals are not permitted on to Riddle Escape Room premises.

6.5- No food or alcohol is permitted on the premises of Riddle Escape Room.

6.6- All participants in Riddle Escape Room will be asked to leave personal possessions at a designated location inside the Riddle Escape Room environment for the duration of their 60 minutes experience.

6.7- It is strictly prohibited to take pictures, film or to record all or part of the game, or of the hall. Any violation of this prohibition will be sanctioned by the confiscation of the device until the end of the game or will lead to the eviction of the game room and could be prosecuted before the courts.

6.8- In addition, it is forbidden to reproduce texts, logos, images or any other element which appears either on the website Riddle Escape Room, or emails sent by Riddle Escape Room.

6.9- Riddle Escape Room declines all responsibility for any damages relating to objects belonging to customers which have not been deposited at the reception desk, an area reserved for this purpose.

6.10- Riddle Escape Room is a non-smoking environment.

6.11- Escape from Riddle Escape Room does not require any of the contents of the room or fixtures in the room to be dismantled, disassembled, or otherwise damaged to unlock the environment – this is a game of wit & skill, not force. Any competitors who attempt to destroy or dismantle the contents of an Escape Room will be asked to leave the room immediately. No refunds will be given, you will be charged for all damages.

7 – ACCESSIBILITY

Due to the nature of the game, only 2 of our rooms are ADA/ Wheelchair accessible. (“FBI Interview and The Heist” rooms”)

8 – APPLICABLE LAWS – JURISDICTION

The present general sales conditions are subject to the law. State and/or federal courts shall have sole jurisdiction in case of litigation.